Shipping & Returns
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Shipping & returns
Shipping, returns & exchanges.
Every order is engraved and shipped from San Marcos, California in 1–2 business days. Here’s how delivery, returns and size exchanges work.
Processing
1–2 business days
Engraved in-house and handed to the carrier.
Free shipping
Orders over $75
On standard U.S. delivery.
Size exchange
Within 7 days
Band only, in new condition.
Shipping
Where we ship and how.
Exact methods, rates and delivery estimates for your address appear at checkout before you pay.
| Destination | Options |
|---|---|
| Continental U.S. | Standard USPS Ground Advantage, USPS Priority Mail, and expedited FedEx services including overnight and 2-day. |
| Alaska, Hawaii, Puerto Rico, APO/FPO & U.S. territories | USPS Priority Mail, plus expedited FedEx options where available. |
| International | USPS Priority Mail International, FedEx and DHL. Duties and taxes are the recipient’s responsibility. |
Out-of-stock items are rare; if one delays your order, we’ll contact you with a date.
Returns & exchanges
Simple rules, clearly stated.
Engraved items
Custom-engraved items are made for you and can’t be returned, unless there’s a defect in workmanship or an engraving error on our part. Contact us within 14 days of receipt and we’ll make it right.
Size exchanges
Only the band can be exchanged. Request it within 7 days of receipt, with the band in new condition. You cover shipping both ways. Size guide.
Non-engraved items
Return within 30 days of purchase for a refund or exchange, unused and resalable. Original shipping isn’t refundable, and return shipping is paid by the customer.
Payment
Ways to pay.
We accept Visa, Mastercard, American Express, PayPal, Venmo and HSA/FSA cards. All payments are in U.S. dollars, and applicable sales tax is calculated at checkout.
Prefer to order by phone? Call (800) 972-0309, Monday to Friday, 8am–4pm PT.
International returns
Shipping abroad.
Customs duties, taxes and fees aren’t refundable. Refused packages are refunded for the item price only, less any return fees we’re charged.
Return address:
Divoti Inc.
330 Rancheros Dr., Unit 106
San Marcos, CA 92069, USA
Good questions
Shipping & returns FAQ
How long until my order ships?
Orders are engraved and shipped from San Marcos, California within 1–2 business days. Delivery time then depends on the shipping method you choose at checkout.
Do you offer free shipping?
Yes. Standard U.S. shipping is free on orders over $75.
Can I return an engraved medical ID?
Custom-engraved items can’t be returned unless there’s a workmanship defect or an engraving error on our part. Contact us within 14 days of receipt if something is wrong.
What if my bracelet is the wrong size?
You can exchange the band within 7 days of receipt if it’s in new condition. You cover shipping both ways. See the size guide before ordering.
What warranty comes with my order?
Every product has a 90-day warranty, extended to 180 days when you register your product.
Do you ship internationally?
Yes, by USPS Priority Mail International, FedEx and DHL. Customs duties and taxes are the recipient’s responsibility and aren’t refundable.
Questions about your order?
Our team is here Monday to Friday, 8am–4pm PT.