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Chain Exchange

Chain exchange

Need a different fit? We'll swap your chain.

Mail your Divoti medical ID bracelet back to us and we'll exchange the chain, keep your engraved tag, and ship it back. Choose round-trip shipping with a prepaid return label, or mail it in yourself and pay only for the trip back.

Round trip (most popular)
$16.00
We email you a prepaid label to mail your bracelet in, then ship it back.
Pay $16.00 round trip
Ship it in yourself
$8.80
You mail your bracelet to us; we ship it back. Flat fee for all USPS zones.
Pay $8.80 one way

These are flat shipping fees, so coupon codes and discounts can’t be applied to them. Questions before you pay? Call (800) 972-0309, Mon–Fri 8am–4pm PT, or visit our Help Center.

How it works

Four steps. No re-engraving.

  1. Pay the exchange fee

    $16.00 round trip, or $8.80 if you mail it in yourself.

  2. Get your label or address

    Round trip: we email a prepaid label. One way: mail it to Divoti Inc., 330 Rancheros Dr., Unit 106, San Marcos, CA 92069.

  3. Mail your bracelet

    Pack it with a note listing your order number and the chain size or style you need.

    Bracelet size guide

  4. We swap and ship

    We exchange the chain and ship your bracelet back to you.

What is the chain exchange service?

If your Divoti medical ID bracelet chain doesn't fit or you'd like it swapped, mail the bracelet back to us. We swap the chain, keep your engraved ID tag, and ship it back to you.

What do the fees cover?

$16.00 covers shipping both ways: a prepaid label for sending your bracelet to us, and shipping it back after the exchange. $8.80 covers shipping it back to you if you mail it to us yourself. The $8.80 fee is the same for all USPS zones.

Where do I send my bracelet if I ship it myself?

Divoti Inc., 330 Rancheros Dr., Unit 106, San Marcos, CA 92069, USA. Use a trackable service and include your order number.

How do I get my return shipping label?

Choose the $16.00 round-trip option. After you pay, we email a prepaid return shipping label to the email address on your order.

Can I use a coupon code on the exchange fee?

No. The chain exchange fees only cover USPS shipping costs, so coupon codes and discounts don’t apply to them. If you’re also buying other items with a coupon, place them in a separate order.

What should I include in the package?

Your bracelet and a note with your order number, your name and the chain size or style you need.

Can I switch to a different chain style?

Yes. Browse our replacement chains, and add the one you want to your cart along with the chain exchange fee, or contact us if you're not sure which fits your tag.

Can engraved items be returned?

Custom-engraved items can't be returned for a refund unless there's a defect or an engraving error on our part. The chain exchange service lets you fix the fit without re-engraving.