Shipping
SHIPPING INFO
We generally ship our products within 48 hours of receipt of payment, in the rare event of an out-of-stock situation, out of stock items can take 2 to 3 weeks or longer to ship out.
Continental United States:
In the continental United States, our primary shipping service is USPS First Class Mail. However, if you need your order to arrive more quickly, we also provide expedited shipping options such as USPS Priority Mail, FedEx Overnight (guaranteed delivery by 10:30 am in most areas), FedEx Standard Overnight (guaranteed delivery by the end of the day in most areas), FedEx 2Day, and FedEx 3-Day Shipping. At the checkout, you can easily select the shipping method that suits your needs, as all available options with their respective rates are displayed for your convenience.
Alaska, Hawaii, Puerto Rico, APO/FPO, and all U.S. Protectorates:
Customers residing in Hawaii, Alaska, or a U.S. Protectorate, as well as those with an APO/FPO address, will have their orders shipped through US Postal Service Priory Mail Flat Rate (USPS) at a standard charge of $12.95. For quicker delivery, we also offer a range of FedEx shipping options, including FedEx Overnight (guaranteed to arrive by 10:30 am in most areas), FedEx Standard Overnight (guaranteed to arrive by the end of the day in most areas), FedEx 2Day, and FedEx 3-Day Shipping. You can view and select your preferred shipping method with its associated rates at the checkout stage.
All International Orders
We offer USPS International Priority Mail Package, FedEx, and DHL for all international shipping. At the checkout stage, you can conveniently view and select your preferred shipping method, complete with its corresponding rates.
PAYMENT INFO
How do I pay?
We accept the following major credit cards: Visa, MasterCard, American Express and PayPal. If you wish to pay by phone, contact us Toll Free at 1-800-972-0309
Please note: 7.5% sales tax will be automatically added for all California (CA) residents. All orders must be paid in United States Dollars (USD$) only.
RETURN INFO
We stand behind every item that we sell and will do everything possible to assure that you're satisfied. Should your item be damaged through defect or otherwise, we'll be happy to facilitate replacement or repair for you. We take great care in describing our products accurately. If you receive your item and feel that the item is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our best to make you happy. If we're unable to, just pay to ship the item(s) back*, and we'll fully refund your original purchase price. It's that simple! Exchanges for items that are the wrong size will gladly be exchanged. You will need to pay for return shipping, but Divoti Inc. will ship any exchanged merchandise free of charge within the continental US.. Please be aware that all items purchased in new condition and then used (even once) are not returnable.
*Please Note: All returns require a Return Merchandise Authorization number (RMA #). Please contact us by phone or email to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the box containing your return and then ship it back to us.
Items returned must be accompanied by the original packaging and must be in the same condition that they were received. All returns will be inspected prior to a credit being issued. If a shipment is refused for any reason, the purchaser will be charged for the return shipping expenses as well, sorry! We recommend that you fully insure any item(s) that you return to us just to be safe.
Returns are to be sent to:
Divoti Returns Department
330 Rancheros Dr., Unit 106
San Diego, CA 92069