Contact Us

How can we help?

Questions about a product

Tell us the product name or paste its Divoti listing link into your message. If your question concerns sizing, materials, a clasp, or engraving space, mention the specific detail you want to check. This helps our team distinguish between similar styles and understand which option you are considering.

Help with an existing order

Include your order number and the email address used at checkout when asking about an order. Describe the item and the change, delivery question, or other issue you need help with. If you have already received instructions from our team, include that context so the conversation is easier to follow.

Engraving, fit, and exchanges

Before sending a question, you may find the answer in our Size Guide, Find Your Necklace Length guide, or What to Engrave page. For an exchange or return question, review Shipping & Returns and include the relevant item details in your message. If you have an RMA number, enter it in the form’s RMA field.

Ways to reach Divoti

Use the contact form on this page or email support@divotiusa.com. You can also call 1.800.972.0309 or use the SMS contact listed in the footer. Our store address is 330 Rancheros Drive, Suite 106, San Marcos, CA 92069. Please use the form only for the details needed to explain your request and check that your reply email address is correct before submitting.